Consumer complaints in 2020 incorporated hair in foods, glass in soup and bugs and rodent droppings in products, primarily based entirely on the Food Safety Authority of Eire (FSAI).

In total, 2,772 grievances had been handled by the FSAI’s advice line this past one year, with 34 percent touching on to unfit food and 30 percent to unhappy hygiene standards.

This became a decrease on the 3,460 complaints in 2019. The cut price largely reflects the impact of COVID-19, where many food carrier companies had been rapid closed for long periods all one year long, primarily based entirely on officials.

Contamination of food with international objects became continually recorded in 2020, primarily based entirely on FSAI. These reports incorporated allegations of food containing bugs, plastics and other objects.

Examples of complaints incorporated hair reported a couple of instances in a substitute of foods; glass in soup and fried noodles; live bugs crawling thru rice; and snails in a packet of spinach and a gather of frozen blended fruits. Minute pieces of stone, moths and rodent droppings in food had been moreover talked about.

Complaints concerning unhappy hygiene standards in food premises cited live mice and evidence of rodent exercise in a café; group’s lack of interior most hygiene, the smell of sewage in food premises; and no sizzling water for handwashing.

Decline in food poisoning complaints


A total of 937 complaints had been about unfit food, 823 on hygiene standards, 100 for flawed info on food labeling and 78 touching on non-point out of allergen info. In 2019, almost 800 complaints had been recorded for suspected food poisoning nonetheless this fell to appropriate 429 in 2020.

The advice line moreover handled 7,767 queries from of us working in the food carrier sector, manufacturers, outlets, researchers, distributors and consultants. Some of potentially the main themes had been legislation on food labeling requirements, food supplements, requests for FSAI publications, info on Brexit, and food replace initiate-up shrimp print.

The impact of COVID-19 and Brexit on food companies resulted in 720 coronavirus associated queries and 569 about the UK leaving the EU from companies.

FSAI beforehand reported that 42 enforcement orders had been given to food companies this past one year when put next to 125 in 2019. This became attributed to the impact of the pandemic as companies had been closed for half of 2020.

Pamela Byrne, FSAI chief govt, urged companies to take hold of earnings of the accessible sources to invent obvious they are assembly upright requirements.

“At some stage in the COVID-19 pandemic, our advice line has been a treasured helpful resource for patrons who persevered to contact us with complaints about food safety and hygiene in food companies even with the Stage 5 restrictions which resulted in the non permanent closures of many food companies,” she said.

“The consistently high substitute of complaints presentations us that patrons are persevering with to grow extra and extra responsive to their correct form to trusty food, and moreover the food safety and hygiene standards which would maybe well aloof be in put all over all food companies.”

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